Carla has in record time built and scaled Europe's EV-only, online car retailer. Based on our traction and recent funding, we are now looking for a Sr. Product Manager for our CRM strategy, implementation and technical operations. Your mission will be to scale and build our CRM function from scratch in one of the fastest growing startups in Scandinavia. If the journey ahead is what excites you, believe us when we say that we are just getting started. We really can’t wait to meet you!

About Carla

We believe that more people should be able to drive electric. Therefore, we have set out to build a company helping customers to find, get, own, and ultimately switch cars. Carla was founded in 2020, with strong VC backing. Our founders and C-level management have experience from companies like Google, Spotify, McKinsey, H&M, Hedvig, Uber, Volvo Cars, and Lifesum.

What drives us is to create amazing customer experiences by constantly challenging and improving things in an industry ripe for disruption.

About the role

Carla’s relationships and interactions with our customers and potential new customers is crucial to meeting our goal of having and keeping industry-leading customer satisfaction. As Carla's new PM for CRM, you’ll be responsible for implementing, integrating, and innovating on the tools and processes we use to manage our customer interactions, from pre-purchase through after-sales.

Example areas of responsibility will include:

• Develop and lead a strategy to ensure consistency, clarity, and delight across customer journeys
• Create, implement and drive Carla's technical CRM strategy/operations
• Drive strategy, selection, implementation, integration and innovation around the use of different CRM tools of different CRM tools
• Lead a cross-functional team of Engineers, Designer(s), and User Researchers
• Work closely with Ecommerce and fellow Product Managers to select/integrate and iterate on CRM tools to improve our customer journey
• Execute CRM activities together with our e-commerce and operations teams
• Identify and find creative solutions for cross-product/customer journey problems/opportunities

Who are you?

• We look for people who are obsessed with consumer experience, whilst being humble and eager to learn. We believe that the following experience is needed:
• 3-5 years experience of technical product management in cross functional CRM implementation
• Demonstrated impact of reducing lead times and process improvements
• Solid product management skill set and understanding, with a desire to develop your PM career further
• Significant experience of managing and leading engineering teams
• Experience with startup/scale-up preferably within B2C, tech or e-commerce

Personal traits

We believe that the following characteristics are necessary to succeed in this role:

• Loves to do business and always puts customers first
• High attention to detail, excellent time management, and organizational skills
• Energetic, flexible, collaborative, and proactive team leader
• Keen on using numbers and data to understand and improve performance
• Versatile product manager that shows superior organizational skills and attention to detail
• A demonstrated leader with the ability to motivate teams
• Understands the value of taking care of people and working as a team

Last but not least, you are action oriented, autonomous and driven problem solver, have an owner mentality, and are action oriented person who is not afraid to ‘get your hands dirty.’

Reporting structure

• Reports directly to Carla’s CPO

What is in it for you?

Most of all, this is a fantastic opportunity to work for a category-defining company, with great values, and a business model that doesn't talk about sustainability - but rather is based on it. Apart from that, we offer:

• A career-defining role at an early-stage scale-up and an opportunity to grow and learn from knowledgeable co-workers
• We’re a scale-up, which means we work smarter not harder. Life-work balance still plays an important role in creating long-lasting productivity and output
• A workplace that believes strength is found in diversity. We hire people regardless of background, education, experience or gender
• The chance to be around people who will not stop caring about you, the work, the team
• Market competitive salary, and stock option program

We’re fast, both in terms of car delivery and when it comes to growing our business and we have no plans on stopping anytime soon, and hopefully, this is where you come in!